When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. Shipping time depends on your location, but on average it takes 3-4 business days. You’ll receive a tracking link via email when your order ships out.
 

My order should be here by now, but I still don’t have it. What should I do?

 Before getting in touch with us, please help us out by doing the following: 
 
  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us here with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Shipping returns

To return your product, you should mail your product to:

Brighter Media Group
3500 Commerce Drive
Baltimore, MD 21227

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us here.